Shipping policy

Last updated: 18 October 2026

How we ship

Orders are shipped from Spain by express courier (DHL) with tracking. When your order leaves our warehouse, we email you the tracking number.

When we ship

New products: usually within 72 hours of order confirmation.
Refurbished / ex-demo products: usually within 7 working days of purchase.

Courier delivery times then depend on the destination. Public holidays, remote areas and events outside our control may cause delays.

Shipping costs

Costs depend on the total weight of the order (a full case of headphones weighs about 20 kg) and on the destination, and are shown at checkout before you pay:

• Spain: €10 up to 3 kg, €20 from 3 to 20 kg, €40 from 20 to 40 kg, then +€20 for every extra 20 kg
• European Union: double the Spanish rates
• Rest of Europe (UK, Switzerland, Norway…): three times the Spanish rates
• Rest of the world: four times the Spanish rates

For orders over 500 kg, ask us for a quote at hello@silentsystem.com. See also our Shipping & Returns page.

Customs

For deliveries outside the European Union, import duties, taxes and customs fees are paid by the customer and are not included in our prices.

Delivery

Please check that the address is correct before you pay. If a parcel comes back to us because of a wrong or incomplete address or because it was not collected, we will contact you to arrange a new delivery at your cost or a refund minus the shipping costs.

When the parcel arrives, check that the number of boxes is right and that they are not damaged. If you see damage, tell the courier, accept the delivery with a written reservation and contact us at hello@silentsystem.com with photos.